Giving Users A Voice Through Virtual Personas Giving Users A Voice Through Virtual Personas Paul Boag 2025-12-23T10:00:00+00:00 2026-01-06T07:02:53+00:00 In my previous article, I explored how AI can help us create functional personas more efficiently. We looked at building personas that focus on what users are trying to accomplish rather than demographic profiles that look good…
Read more
How To Measure The Impact Of Features
How To Measure The Impact Of Features How To Measure The Impact Of Features Vitaly Friedman 2025-12-19T10:00:00+00:00 2025-12-23T01:42:02+00:00 So we design and ship a shiny new feature. How do we know if it’s working? How do we measure and track its impact? There is no shortage in UX metrics, but what if we wanted to…
Read more
Accessible UX Research, eBook Now Available For Download
Accessible UX Research, eBook Now Available For Download Accessible UX Research, eBook Now Available For Download Ari Stiles 2025-12-09T16:00:00+00:00 2025-12-11T21:02:30+00:00 This article is sponsored by Accessible UX Research Smashing Library expands again! We’re so happy to announce our newest book, Accessible UX Research, is now available for download in eBook formats. Michele A. Williams takes…
Read moreHow UX Professionals Can Lead AI Strategy
How UX Professionals Can Lead AI Strategy How UX Professionals Can Lead AI Strategy Paul Boag 2025-12-08T08:00:00+00:00 2025-12-11T21:02:30+00:00 Your senior management is excited about AI. They’ve read the articles, attended the webinars, and seen the demos. They’re convinced that AI will transform your organization, boost productivity, and give you a competitive edge. Meanwhile, you’re sitting…
Read moreBeyond The Black Box: Practical XAI For UX Practitioners
Beyond The Black Box: Practical XAI For UX Practitioners Beyond The Black Box: Practical XAI For UX Practitioners Victor Yocco 2025-12-05T15:00:00+00:00 2025-12-11T21:02:30+00:00 In my last piece, we established a foundational truth: for users to adopt and rely on AI, they must trust it. We talked about trust being a multifaceted construct, built on perceptions of…
Read moreThe Accessibility Problem With Authentication Methods Like CAPTCHA
The Accessibility Problem With Authentication Methods Like CAPTCHA The Accessibility Problem With Authentication Methods Like CAPTCHA Eleanor Hecks 2025-11-27T10:00:00+00:00 2025-11-27T20:33:09+00:00 The Completely Automated Public Turing test to tell Computers and Humans Apart (CAPTCHA) has become ingrained in internet browsing since personal computers gained momentum in the consumer electronics market. For nearly as long as people…
Read more Designing For Stress And Emergency
Designing For Stress And Emergency Designing For Stress And Emergency Vitaly Friedman 2025-11-24T13:00:00+00:00 2025-11-27T20:33:09+00:00 No design exists in isolation. As designers, we often imagine specific situations in which people will use our product. It might be indeed quite common — but there will also be other — urgent, frustrating, stressful situations. And they are the…
Read more Six Key Components of UX Strategy
Six Key Components of UX Strategy Six Key Components of UX Strategy Vitaly Friedman 2025-11-05T13:00:00+00:00 2025-11-06T20:32:42+00:00 For years, “UX strategy” felt like a confusing, ambiguous, and overloaded term to me. To me, it was some sort of a roadmap or a “grand vision”, with a few business decisions attached to it. And looking back now,…
Read moreAI In UX: Achieve More With Less
AI In UX: Achieve More With Less AI In UX: Achieve More With Less Paul Boag 2025-10-17T08:00:00+00:00 2025-10-23T20:33:09+00:00 I have made a lot of mistakes with AI over the past couple of years. I have wasted hours trying to get it to do things it simply cannot do. I have fed it terrible prompts and…
Read more How To Make Your UX Research Hard To Ignore
How To Make Your UX Research Hard To Ignore How To Make Your UX Research Hard To Ignore Vitaly Friedman 2025-10-16T13:00:00+00:00 2025-10-16T21:03:11+00:00 In the early days of my career, I believed that nothing wins an argument more effectively than strong and unbiased research. Surely facts speak for themselves, I thought. If I just get enough…
Read more